The Value of Experience Gained Through Curiosity

"In the rush to make quick decisions, we have lost something fundamental: the value of experience. As I outlined in my previous article, Leading With Curiosity In An AI-Enabled World, a lack of experience can result in shallow decisions that clients don’t value, and therefore resist paying for. Still, today, the default measure of value in professional services is the billable hour, a unit of effort, not value. We need to change how the billable hour is perceived."